At a glance
After trying countless essay writing services, I finally stumbled across Essay Pro, a website that claimed itself to be a high-quality service that put its customers first. However, my experience with EssayPro was far from perfect left me feeling like an unvalued customer.
Services(types of papers, subjects, academic level)
Using the order form, you can easily see that’s there are only around 20 services available to choose from, plus rewriting and editing services that many students won’t need to use. I found it very difficult to locate the service I required and ended up having to change my original order, taking the order I wanted to be written elsewhere.
How it works(order form, payment system, currency)
Essay Pro has broken down its order process down into four easy steps. You simply have to fill out the long and detailed order form, and you’ll be instantly assigned a ‘qualified’ writer for your task. From there, you’ll be connected to your writer so you can discuss the ins and outs of your assignment. After the writer has set to work and completed your order, you’ll have the chance to download it and pay.
Prices(base, discounts, free features, additional services)
Naturally tempted by how simple this process was, I decided to use the website for my order. I headed over to the order form page and began feeling out my details. I required an 8-page essay with a 7-day deadline, a relatively common order. The price was astounding! After filling out these necessary details, the quote feature shot up to $92! I’m not made of money!
Writers(English/non, Bachelor, Masters, Ph.D., law, tech, medical, Australian)
In total, EssayPro.com/au has 134 writers. As you can see from the writer’s page, each section has a lot more writers than this amount. This leads me to believe that many of the writers are ‘experts’ in more than one topic. Despite a comprehensive review and ranking system for each writer, there’s no information on the availability of each writer or any proof of their qualifications.
Quality(samples, citation, etc)
With these negative aspects aside, I had to persist as I was desperate for my essay. Just over a week later, I received an absolute shamble of an essay, not suitable in any way for my submission. Even from the first sentence, I noticed punctuation and grammatical errors as well as a tonne of spelling mistakes, leading me to believe the content didn’t even go through a basic proofreading process.
Support(phone, chat, email; sales, billing, customer support)
When trying to contact the company about my poor experience, the struggles continued. I was shocked at the fact that there was no contact page to be found anywhere on the website and it seems as though the only way to communicate with the support team was through the live chat feature. I was told multiple times to try again later, and it sometimes took over an hour to get a response. Refund is still pending.
Available Hours: No
Live Chat: Yes
FAQ: Yes (https://essaypro.com/au/faq-customer.html)
I’m gobsmacked at the poor service I received from Essay Pro. Not only is the website overpriced and unsupportive, you simply don’t get your money’s worth when it comes to the quality of the content. With this in mind, I highly recommend taking your business to a more reputable website.